Refund policy
We have a 14-day return policy, meaning you can request a return within 14 days of receiving your item.
To be eligible for a return, your item must be in the same condition as when you received it—unworn or unused, with tags, and in its original packaging. You will also need to provide a receipt or proof of purchase.
To start a return, please contact us at dq@dingqiaug.com. Please note that return items must be sent to the following address: Co., Ltd., Room 808, 8th Floor, Building F, No. 103 Meishe Road, Tong'an District, Xiamen, 361100, Fujian, China.
Due to the distance of the return address, the buyer is responsible for 50% of the return shipping costs. Please contact us before returning any items. Thank you.
If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us regarding any return questions at dq@dingqiaug.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect so that we can evaluate the issue and make it right.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom products (like special orders or personalized items), and personal care goods (like beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about a specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
EU 14-Day Cooling-Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, your item must be in the same condition as when you received it—unworn or unused, with tags attached, and in its original packaging. You will also need to provide a receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your returned item to let you know whether the refund has been approved. If approved, the refund will be issued to your original payment method within 10 business days. Please keep in mind that it may also take some time for your bank or credit card company to process and post the refund.
If you have not received your refund 15 business days after we approved the return, please contact us at dq@dingqiaug.com.